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Frequently Asked Questions


What are your hours of operation?

While our website is always live for shoppers to make a purchase at any time, our customer service hours are:

Monday thru Friday


Order Placement

What type of credit cards are accepted?

All major credit cards are accepted including: MasterCard, American Express, Visa, and Discover. In addition, payment can also be processed through PayPal.

Where do I input my discount code?

Discount codes can be applied anytime during checkout. Just insert your code in the textbox labeled 'Discount' and click apply.

How do I receive discount codes?

Keep informed about special offers, sales, new products, and receive discount codes by signing up for our email list below.

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You can also keep up to date via our Facebook and Twitter pages.


How soon can I expect to receive my requested quote?

A copy of your quote will be emailed to you within 1 business day of receiving your quote request.


What carrier is used to ship products?

USPS is used for shipments under 1 pound unless UPS is selected during checkout. All orders over 1 pound are shipped UPS and orders that receive free shipping are sent USPS; however, other carriers can be used upon request. Please contact us prior to placing your order to discuss other options.

What are your shipping rates?

We offer free standard shipping for all orders over $150. Any expedited shipment or orders under $150 are calculated based on weight/size of the order and will be calculated during checkout.

How will I know when my order has shipped?

An email with tracking information will be sent as soon as the order has shipped. In addition, any shipped orders will be marked as fulfilled in your account and tracking information will be viewable.

For any orders that are not placed online, you will receive a copy of your invoice that lists tracking information as soon as it ships.

How long will it take to receive my order?

Orders for in-stock items ship the same day or the next business day. Depending on shipping method, orders can be expected to be received within 1-5 business days from order placement.

For a more accurate estimate, please refer to the estimated delivery date that is displayed on all product pages.

Where do you ship?

Orders can be shipped to anywhere in the United States.


How do I return a product?

When looking to return an item purchased online there are three ways to accomplish this:

  1. Login to your account and click 'Start a return' in the bottom right corner of the order you would like to return an item on.
  2. Click on Returns Center under Quick Links on the footer of our webpage
  3. Send an email to with your order number, what item(s) you would like to return, and a reason for the return.

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

If you are looking to return an item that was not purchased online please email or call us at 800-362-1337.

How long do I have to return a product once I receive it?

Items can be returned within 30 days of purchase. For more information, please view our Refund Policy.

How soon will I get my refund?

Once your items are inspected, you'll get your refund typically within 48 hours. Orders placed with PayPal may take an additional 1-3 business days.


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